Last updated and effective date: June 9, 2026
1. Seven-Day Inspection Period
Under the Consumer Protection Act, products you purchase come with a seven-day inspection period beginning the day after delivery (including holidays). This period is for you to inspect and confirm whether the product meets your needs; it is not a trial period.
Under the Regulations Governing Reasonable Exceptions to the Consumer’s Right of Rescission in Distance Sales, certain products are excluded from the seven-day right of rescission where the relevant conditions are met, including: perishable or short-shelf-life goods; customized goods; current newspapers, periodicals, and magazines; unsealed audiovisual products or computer software; and unsealed personal hygiene products, among other statutory exceptions.
2. Whether a Product Can Be Returned
To balance your rights with product hygiene and safety, our return conditions are as follows:
1. Unopened (outer seal intact): may be returned within the inspection period for a full refund.
2. Outer box opened, but the inner masks (foil pouches) still sealed and unused: may be returned within the inspection period; the product must remain complete and identifiably unused.
3. Used, or with the inner foil pouch opened: as sheet masks are single-use personal hygiene products, returns cannot be accepted for hygiene reasons.
4. Defective products (damage, missing parts, or functional problems not caused by the user): not subject to the above limits; returns and exchanges are always accepted.
If you experience discomfort or a suspected product issue after use, please contact customer service within seven days of receipt with photos, and we will assist on a case-by-case basis.
In addition, returns cannot be accepted in the following cases: beyond the seven-day inspection period; damage caused by personal or user factors; incomplete product or missing accessories; or malicious or bulk returns. Please keep the product and accessories complete when returning; if you have a paper invoice, please return it as well so it can be voided.
3. Return Process
1. Within seven days of receiving your order, contact customer service with your name, order number, contact phone, product name, reason for return, and photos.
2. Once we confirm the return is eligible, prepare the complete product (and the paper invoice, if any).
3. Provide a convenient pickup time, contact details, and address.
4. Our designated logistics provider will collect the item from you.
4. Refunds
After the return is confirmed, the refund will be transferred to the bank account you provide. Refund processing times depend on the bank.
5. Return Shipping
For returns made within the seven-day inspection period, or for returns and exchanges due to a defective product, we bear the return shipping cost.
6. Exchanges
If both parties agree to handle a matter as an exchange, please process a return on the original order and place a new order on the Store. We will issue an invoice for, and collect or refund, only the difference; if there is no difference, no further action is needed. Exchanged products must be unused and complete.
7. Contact Us
・ Customer service email: sigea.tw@gmail.com
・ Customer service line: 04-2380-2792
・ Service hours: 09:00–17:00
